With the workflow handling you can define, which workflow is used for which message processing. The most specific annotation is used, with the keyword coming first, followed by subkeyword and escalation level.

Creating Workflow Handling Annotations

You can create workflow handling annotations for either events or incoming messages. The objects for which a workflow handling annotation is defined can be located in the Location Tree or in the System Tree. Annotations can be copied between trees. If one object is located in both trees all annotations from both trees are considered and also annotations will be inherited in both trees.

  • The OPS/Workflow Configuration perspective is displayed.
  1. In the Location Tree or in the System Tree, right-click an object.
  • To define a general rule for objects and their subordinate objects, select a node in the upper hierarchy of the tree.
  • To define a special case applying only to a small number of objects, select an object in the lower hierarchy of the tree.
  1. Select Create Annotation > Create Workflow Handling.
  1. In the Event/Message tab, you can enter the following information:
  • Context: Select the context for which the workflow handling is to be triggered. To only trigger the workflow handling for new started events, select Event or keep the default value. To trigger the workflow handling for both, events and incoming messages, select Event and Message. To only trigger the workflow handling for incoming messages, select Message.
  • For Any Object of Type: Select the object type for which workflow handling is to be applied.
  • For Objects of Subtype: Click and select a subtype from the Select Subtype dialog and click Finish.
  • Keyword: Is a combination of discipline and attribute. Select a keyword for which this workflow handling is to apply. If the workflow handling is to apply to all keywords, do not select a keyword.
  • Subkeyword: Depending on the keyword, you can select subkeywords. If the workflow handling is to apply to all subkeywords, do not select a subkeyword.
  • Escalation Level: Defines the criticality of events or incoming messages. For low risk levels, select escalation level 1, for high risk level, select escalation level 3. If the workflow handling is to apply to all escalation levels, do not select an escalation level.
  1. In the Comment tab, enter a comment if necessary.
  1. Click Finish.

Editing Workflow Handling Annotations

  • The OPS/Workflow Configuration perspective is displayed.
  1. In the Workflow Handling view, click the annotation you want to edit. You have the following options:
  • Right-click the annotation and select Edit.
  • Double-click the annotation.
  1. Enter your changes.
  1. Click Finish.

Deleting Workflow Handling Annotations

  • The OPS/Workflow Configuration perspective is displayed.
  1. In the Workflow Handling view, right-click the annotation you want to delete and select Delete Object(s) from Database.
  1. Click Yes.