Several server errors can occur. You can check the Java version. For more information refer to: No Java 64-bit Client Versions. Also, the following causes are possible:

Not Enough Working Memory

Siveillance Control can never use more than half of the installed memory. The size of the memory is always specified as a multiple of four.

If a system has a working memory of 16 GB, the maximum size of the memory that can be assigned to Siveillance Control is therefore 8 GB.

To identify the memory requirements, proceed as follows:

  1. Open a console on the server and log on as root.
  1. Open the file /usr/share/viewpoint/bin/
  1. Check the following parameter:
  • Xmx Maximum size for the working memory for Siveillance Control

Server Does Not Work Properly

In some cases, it can be necessary to reinstall the server.

  1. Uninstall Siveillance Control by completing the following steps:
  • Open a console window and log in as root.
  • Enter the following command:
    apt-get remove siveillancecontrol.
  • Siveillance Control is uninstalled.
  • The data is retained.
  1. Install Siveillance Control again.
  • Siveillance Control has been reinstalled without deleting the data.