The Root causes view displays details about the cause and course of action of an event.
The filter function limits the Root causes list through the selection of predefined properties.
Add – Displays the Root cause and recommended actions dialog box that allows you to create new/customized Root cause labels and actions.
Root cause type list
Long description of the root cause.
A short description of the root cause course of action. This label also displays in the Rule Editor application when configuring the Root causes node.
Displays the list of recommended actions.
The version of the recommended actions associated with the root cause.
The date the root cause was initially crated.
The date the root cause and it’s recommended actions was last updated.
Edit– Displays the Root cause and Recommended Actions editor.
Delete– Deletes the entire row.
Root cause and recommended actions
This pop-up editor allows you to edit the root cause information. Additionally, you can edit the recommended actions or add actions.
Description of root cause
Editable root-cause description.
Root cause label
Editable root-cause label.
Click the checkbox to indicate a new version of the root cause.
Displays the list of associated actions.
The allows you to delete the action.
Allows you to enter text to add an action to the recommended actions.
Saves the settings in the popup.