Please adhere to the following sequence on support issues:
- Contact the supplier of the device or plant.
- If unknown, Siemens provides the following tools:
- Own information via the Download Center: http://siemens.com/bt/download.
- Own information via the Service and Support Portal https://support.industry.siemens.com.
- Submit a support request: http://www.siemens.com/automation/support-request.