It is recommended to change the user password rather than reset it, but this is not required for the Sync Agent to work properly. You need to configure the new password for the operator user used to connect to SIPORT in the Credential Manager as the Windows service user.

Scenario 1

  • The user executing the service has logon rights and can access the Credential Manager.

As a user that is not executing the service, the required credentials can not be accessed.

  1. Press [Win] + R.
  • The Run window opens.
  1. Enter the following command:
    control keymgr.dll
  1. Select OK.
  • The Credential Manager window is displayed.
  1. Select Windows Credentials.
  1. Expand SIPORTCredentials.
  1. Select Edit to change the password to the new password.
  1. Restart the SIPORT Sync Agent service.

Scenario 2

  • The user executing the service can not access the Credential Manager, because the user has no logon permission.
  1. Install PsExec from Microsoft Sysinternals, see https://learn.microsoft.com/en-us/sysinternals/downloads/psexec.
  1. Open a Powershell terminal.
  1. Enter the following commands and press Enter after each line:
    psexec -u DOMAIN\serviceuser -p password cmd.exe
    cmdkey.exe /list
    cmdkey.exe /delete:SIPORTCredentials
    cmdkey.exe /add:SIPORTCredentials /user:username /pass:password
  • The SIPORTCredentials entry is removed and added back containing the new password.