If updates to cardholders/identities or profiles are not appearing in Building X Security Manager or SIPORT, this typically indicates that the Sync Agent triggers are not enabled. These triggers are essential for ensuring synchronization between the systems.
- To manually enable the triggers, execute the following command in SQL:
EXEC [dbo].[sp_SyncAgentEnableTrigger] 1
- To disable the triggers, execute the following command:
EXEC [dbo].[sp_SyncAgentEnableTrigger] 0