Self-managed notifications enable the logged in user to configure email notifications for specified event categories as well as specify additional filter criteria. The notifications are sent by email. If you want to receive SMS notifications, ensure that your phone number is updated in the Accounts app. You can also change the email address on which you want to receive notifications by setting your communication preferences in the Accounts app.

Setting communication preferences

  • You are in the My account > General page of the Accounts app.
  1. Fill out the following fields to update the communication preferences:
  • Enter the preferred email address. This field is already populated with the email address from your invitation.
  • Enter the preferred phone number.
  • Select the preferred time zone.
  • Select the preferred language.
  1. Select Save.
  • A verification request is sent to your email address or phone number. The pending verification is displayed as
  1. Follow the instructions in the verification message.
  • If the verification is successful, is displayed in the Email or Phone field.

Activating notifications

  • You are in the My account > Notification page of the Accounts app.
  • Ensure that the Upon notification option is enabled.
  • Perform the following steps to activate notifications and set the date and time for receiving notifications:
  • Notify by email: Selected by default. Activates email notifications.
  • Notify by SMS: Select to activate SMS notifications.
  • Active time: Select the days and time when you want to receive notifications.
  • Select Save.
  • The notifications are activated. You can now proceed to creating self-managed notifications in Fire Manager.

Enabling event types for triggering notifications

  • You are in Fire Manager.
  1. Select a site and then select My notifications .
  • The My notifications page displays.
  1. Select an event category.
  1. In Additional filter, enter the desired rule, for example, device or any property of the device. This will ensure that when an event of the selected category is triggered on a device or any property of the device, an email notification is sent to the logged in user. For eg, if FDOOTC441, with output is specified as an additional filter and alarm as the event category, then whenever an event of category Alarm is triggered on the FDOOTC441, with output device , the logged in user will receive an email notification.
  1. (Optional) Select Suspend notifications and enable the option to suspend notifications. The notifications can be suspended for a period of 4 hours.
  1. Select Save.

Notifications are sent in either of the following situations:

  • When an event of the selected category triggers.
  • When an event of the selected category is triggered on a device or any property of the device specified as an additional filter, an email notification is sent to the logged in user.