Description | Possible cause | Solution |
|---|---|---|
When the device is commissioned, the following error message appears: “The physical address: x.y.z is being used by another device.” | Physical addresses have been used multiple times. | Check and/or reset physical addresses and re-assign. |
When the device is commissioned, the following error message appears: “This is the certificate of another device.” | An incorrect device certificate was scanned or an incorrect certificate key entered. | |
Changes to the settings for the IP address were not copied to the device. | Only partial programming was performed. | Perform full programming of the device (physical address and application program) via the ETS software (menu item: ‘Program’ > ‘Physical address & application program’). |
KNX IP Secure routing is not possible. | The ETS detects dummy applications as non-secure. | Remove the dummy applications from the project. |
The project cannot be opened. | The project password is unknown. | The project password cannot be reset. Create the project again, reset all devices to factory settings, and commission it again. |
A device cannot be added to the project. | A QR code for the device certificate is no longer available or cannot be assigned to a device. The 6X6-digit certificate key for the device certificate is unknown or can no longer be assigned to a device. | The device can no longer be commissioned and must be disposed of. |