In order to link a Building X account with an existing account in Navigator, carry out the following instructions:
Detailed information on Navigator is available in Navigator User Documentation.

  • The Energy Manager license is activated in Accounts.
  • You are a Navigator Administrator.
  • You have created the SBS customer in Navigator.
  1. Log in to Navigator as a Navigator Administrator.
  1. Go to Administration > My Customers.
  • The My Customers table opens.
  1. Select the customer's Navigator Account.
  1. Select Link with SBS Customer.
  • The Link with SBS Customer dialog opens.
  1. Make sure that your customer is selected in the SBS Account dropdown list.
  1. In the Re-type SBS account field, type in the customer’s name again to acknowledge that the Navigator account data is permanently overwritten.
  1. Select Link accounts to confirm the pending linking.
  • When the procedure is done, the customer's status changes indicating that their Building X account is successfully linked with their Navigator account.

Unlinking a customer account

To unlink a customer account from Building X, carry out the following steps:

  1. Log in to Navigator as a Navigator Administrator.
  1. Go to Administration > My Customers.
  • The My Customers table opens.
  1. Select the customer's Navigator Account.
  1. Select Unlink.

Removing the Building X customer link does not affect already synchronized data.