High-Risk Use
Customer acknowledges and agrees that:
a) the Offerings are not designed to be used for the operation of or within a High-Risk System if the functioning of the High-Risk System is dependent on the proper functioning of the Offerings; and
b) the outcome from any processing of data through the use of the Offerings is beyond Siemens’ control.
Gen AI disclaimer
The Offerings may contain or be accompanied by generative artificial intelligence (“GenAI”) such as Ask BX services, including chatbots and assistants at a price or free of charge. Such GenAI services generate responses using GenAI technology for intuitive search and may not be entirely accurate. Such GenAI services and their responses are not intended as professional advice. For full details, including Siemens’ use rights, privacy practices and potential export control restrictions, please refer to Siemens’ "Generative AI Terms of Use - Siemens Global" and "Generative AI Chat Privacy Information - Siemens Global".
Service Level Agreement
Siemens shall use commercially reasonable efforts to make the Cloud Services available for a monthly uptime percentage of ninety-eight percent (98%).
Except for:
a) Planned downtime, agreed downtime, routine and emergency maintenance,
b) Cyberattacks,
c) the public, third party and/or customer’s internet and communications networks,
d) data, software, hardware, telecommunications, infrastructure, power, build-packs or net-working equipment not provided by Siemens,
e) Customers and Users negligence or failure in using the Cloud Service and/or in not following the instructions of published documentation,
f) system configurations and platforms not supported by Siemens,
g) system administrations, action, commands and file transfers of Customer or User,
h) modifications or alterations not made by Siemens,
i) unauthorized access via Customer’s credentials and/or
j) any other failure outside of Siemens reasonable control.
Customer Support
Siemens offers helpdesk support. Customer may contact its local Siemens representative for support requests.