Problem | Possible reason | Solution |
|---|---|---|
Connect Hub: I uninstalled all applications and reinstalled them. The points in my company were recreated and the system displays old and new points. | Uninstall deletes the entire configuration. Reinstalling the application creates a new instance including the points below the onboarded device. | If troubleshooting Connect Hub, we recommend performing a configuration reset from the local UI on the Edge Gateway instead of uninstall/reinstall. This reinstalls the same apps and retains the data. It can be performed remotely behind a DCHP Internet router. On-site servicing may be required when using internet router with IP issuance. |
Connect Hub: I do not remember the password. | Connect Hub uses the log-in credentials set in Edge Gateway. | Start log-in process and use the log-in credentials of the Edge Gateway. Reset the password from Devices, create new password in the Edge Gateway configuration UI and then log in to Connect Hub. |
Connect Hub: I cannot access Connect Hub. | Connect Hub is not installed. | Install Connect Hub before installing any connector. |
BACnet Connector: The BACnet network configuration with network lan0 does not work. | The adapter of the Edge Gateway is br-lan. | Use br-lan instead and resave the configuration. Then perform a scan. |
AWK parser: AWK code is not a term that can be easily interpreted. | AWK is a domain-specific language for text processing and is typically used as data extraction and reporting tool. | For more details please visit: https://en.wikipedia.org/wiki/AWK |
File server: Setting up and configuring a file server is not described in this document. | This is a generic process that is not described in this document. The file server must be on the same network as the Edge Gateway where the file connector is installed. | External resources / example workflows on configuring shares: Samba: SFTP: |