• You have the Service Engineer role and have received an email with the name of your company from Building X. For more information on how to assign the role, see Security Manager Online Help, chapter Assigning and unassigning roles.
  1. Open the SALTO Nebula app to log in using the same email address you used to log in to Security Manager.
  • You will receive a confirmation code via email.
  1. Enter this code in the SALTO Nebula app to log in.
  • The SALTO Nebula app opens.
  1. Open the dropdown menu at the top and select the company from Security Manager.
  1. Select Devices in the navigation bar.
  1. Select the More menu in the top right corner of the screen.
  1. Select Reset.
  1. Hold the smartphone close to the lock or gateway.
  1. Confirm that the lock or gateway should be reset.
  • The app automatically detects the device and resets it.