You can create new classifications and change the order of classifications in the Classification list. The first classification in the list is used as default. While creating incidents, the Classification drop-down menu displays the classifications in the defined order.
Creating Classifications
- Configuration > SOPs is displayed.
- To create a new classification, click Create.
- Enter a name and change position, if needed.
- Click Create.
- To apply the changes click Apply, otherwise continue with the SOP configuration.
Editing Classifications
- To edit a classification, click
.
- Enter the required changes.
- Click Update.
- To apply the changes click Apply, otherwise continue with the SOP configuration.
Changing Order
- To change the order of classifications, you have the following options:
- Choose a classification, click
and hold the left mouse button.
- Drag the classification to the new position and release the mouse button.
- Or click and enter a new position number in the Position field.
- To apply the changes click Apply, otherwise continue with the SOP configuration.
Deleting classifications
- To delete a classification, click
.
- The Confirm action dialog is displayed.
- Click Delete.
- To apply the changes click Apply, otherwise continue with the SOP configuration.