- Ensure that the connection is configured and the Type is set as SiPass in the Connections of Security Manager. For more information, see: Security Manager Engineering Guide, chapter: Adding the System.
- Ensure that the configuration file is downloaded and executed in the administrator mode in the computer where you need to install SiPass integrated Sync Agent. For more information, see: Security Manager Engineering Guide, chapter: Installing Configuration File.
The validity period of the downloaded configuration file is eight hours. If the validity period is expired, you need to download a new configuration file.