1. In the vertical navigation, select Configuration > Self service delegation.
  • The list of delegations opens.
  1. Edit the entry that you want to update.
  • To allow the delegate to interact with requests assigned to you, mark the Can approve checkbox. If the checkbox is not marked, the delegation will be marked as inactive and has no effect.
  • Specify the period of the delegation in the Duration filed.
  • Optional you can add a note in the Comment filed.
  1. Click Save.
  1. Delegation data is updated.