1. In the vertical navigation, select Configuration > Self service delegation.
  1. Click Add delegate to add a delegate.
  1. Select a user as a delegate. You can use the Search field to search for a user.
  1. Click OK.
  1. To allow the delegate to interact with requests assigned to you, mark the Can approve checkbox. If the checkbox is not marked, the delegation will be marked as inactive and has no effect.
  1. Specify the period of the delegation in the Duration filed.
  1. Optional you can add a note in the Comment filed.
  1. Click Save.
  • The delegation is created.