Under Requests, users (for example new employees) can submit access requests by selecting a group, thereby initiating an approval workflow that is defined for that group.
A person requires access to a specific area within the company. In Requests, the person chooses the required group, in which the access privileges are defined (1) and submits the request (2). The approver(s) can either approve or reject the request (3). Notification e-mails are sent after (2) and (3).
Available approval modes for the groups are:
- None: The request is approved immediately and will not appear in the Requests list.
- One: At least one of the approvers assigned to the group must approve.
- All: All approvers assigned to the group must approve.
If you are assigned the Security Manager role, you can refer to: Creating and editing groups.
Under Requests you have the following options, depending on the user role:
- As the requester (Self-Service User role) you can submit and manage access requests.
- As the approver you can either approve or reject requests.
In the Requests list, you find all requests concerning yourself, which have not been approved yet. The requests will be sorted by creation date. If you are the approver, you find here also the requests submitted to you for approval.
You can filter the Requests list. The following filters are available:
- All: All requests are displayed
- Requested by me: Only requests submitted by you as a requester are displayed
- Waiting for my approval: Only requests submitted to you as an approver are displayed
You can use the search field to search for a particular request.
Under General, information on the selected request, such as requester, creation date and time, status, and approvals is displayed. This information cannot be edited.
Under Details, information on the selected request, such as group name, description or explanation is displayed. This information cannot be edited.