When you close an incident, alarms that have not been acknowledged, stay unacknowledged.

  • At least all mandatory OPSs are completed.
  1. If you want to have closed incidents with only acknowledged alarms in the system, check Alarms for new alarms and click on Acknowledge alarms.
  1. Click Close incident.
  • The incident's state changes to Closed.
  • Answers or text fields can no longer be changed.
  • Unacknowledged alarms, that are assigned to the closed incident can no longer be acknowledged.