You can display the smart phones used by a user and report an individual smart phone as stolen or delete an individual smart phone if requested by the user.

  1. In the left navigation pane, open Access > Identities and select an identity.
  1. Select the Mobile Devices tab.
  • The devices used by the user are displayed. NOTICE! If a device has been reported as stolen, this is also shown in the list.

Reporting a Device as Stolen

  1. Click Edit.
  1. Select the relevant device.
  1. Click Mark as stolen.
  1. Click Save.
  • The user will be promptly logged out of the app on all devices. NOTICE! Once the user logs in to the app again on a device, they can use it as before.

Removing a Device

  1. Click Edit.
  1. Select the relevant device.
  1. Click Delete.
  1. Click Save.
  • From now on, the user will no longer receive any keys for this device in your tenants if they continue using it. The device will also no longer be displayed in the list of used devices

If the user logs out and back in to the app on the device, it will be activated again. NOTICE! This may incur costs for key generation.