1. In the Operation tab, copy the activation key.
  1. Proceed to Devices (https://assets.bpcloudapps.siemens.com/#/login) to complete the activation of your gateway. See Product documentation for more information on activating your gateway in your respective application.

The activation key is required to continue onboarding Building X in Devices.

Device cloud connection may appear as offline.

Troubleshooting

If your Connect X300 does not properly register or the Cloud Connectivity state shows disconnected, follow these steps:

  1. Power off the gateway device.
  1. Check if your WAN port Internet connectivity is ON.
  1. Power on the gateway device.
  1. Directly connect your PC to the LAN port via 169.254.169.254.
  1. Check with the IT administrator if there is a proxy in the network – enable the proxy settings and set a fixed IP address on the WAN port.
See also