The Maintenance mode on the Connect X devices offers multiple device operations that are required in the following cases:

  • Moving a device from one site to another
  • Change of network mode
  • Registration of the device is not possible
  • Update process or device activation is failing
  • You have obtained suitable engineering specialist training.
  • You are logged into a Connect X device via web interface.
  1. Go to Maintenance.
  1. Choose an operation and select the respective button.

 

Device operation

Description

When to perform

1

Restart

The device is restarted and reconnected automatically.

  • General service or device issues
  • OS and application update issues
  • Proxy configuration changes

2

Factory reset

Siemens customer support function

A factory reset deletes all data including all certificates for cloud communication and sets the device to default factory settings. You must contact Siemens customer support before you perform a factory reset. Have the device information ready, such as Activation ID and Serial Number. After Siemens customer support deleted the device in the back office, the device is ready for cloud registration.

  • Change of network mode
  • Use of device for another project or a different customer

3

Reset configuration

To ensure an error-free configuration reset, it is recommended to uninstall all apps from the device first.

General settings, such as network connection mode, password and device name are deleted. Only certificates for cloud communication and registration stay. During reset, the device stays online.

  • Use of device for another project
  • General device issues
  • Change of network mode (In addition, a factory reset will be required)

4

Back up/Restore

Creates a backup of the device settings that can be restored.

  • Required for a detailed diagnosis including debugging and tracing.

5

Download diagnostic data

Downloads the diagnostic data of the device.

  • General device issues

6

Download logs

Siemens customer support function

Downloads the password protected log file of the device. Siemens customer support can request the log file for a detailed error analysis.

  • General device issues

In case of issues with the device, it is recommended to perform a restart of the device first. If the restart does not cause any improvement, reset the device configuration or perform a factory reset.