If you encounter this error message, perform one of the following steps

  • Click the Synchronize button.
  • Delete the device out of Building X and then re-add it again.
  • Connect to the gateway and perform a reset configuration.

NOTICE! When selecting reset configuration, general settings such as network connection mode, password and device name are deleted. Only certificates for cloud communication and registration will stay. During reset, the device will stay online.

If all the above steps fail, contact your local support channel.