Avoid IP address conflicts
The USB dongles have a static IP address within a predefined IP address range. It is not possible to change the IP address of the dongle. Make sure to avoid an IP address conflict with the IP address assigned to WAN or LAN port.
Examples:
Device | Dongle IP address | Default gateway |
|---|---|---|
ZTE | 192.168.0.1 | 192.168.0.xxx |
Huawei | 192.168.8.1 | 192.168.8.xxx |
Alcatel | 192.168.1.1 | 192.168.1.xxx |
Use 4G dongle for troubleshooting
In case of any network issues in WAN networks, it is recommended to set up a temporary cloud connection with a 4G dongle for troubleshooting.
An automatic switch from WAN to WWAN interface is used internally for a mobile internet connection through the 4G dongle. To ensure a temporary connection via one of the supported 4G dongles, the proxy must be disabled.
- Go to
Network > Proxy.
- Disable Proxy.
- Click Save.
- Reboot the Connect gateway device.
After unplugging the USB dongle, make sure that the proxy is enabled again in case the device is operating through the default WAN interface.