The fire control panel connection is not possible or instable

The connection to Cerberus Portal is lost and inconsistent data is saved to the fire control panel.

  1. Only use the Siemens 'Cloud device' tool for informational purposes and not to connect to the Cloud. Instead select 'Connect' or 'Disconnect' / 'Log off'.


  1. Connect to the Cerberus Portal using a tunnel connection.
  1. In the status bar, double-click the 'Cloud devices' symbol.
  1. Display and verify only the connection entries with the blue frames. Note: Do not use the 'Connect' and 'Disconnect' buttons in the Cloud devices tool.
  1. Select 'Disconnect' in Cerberus Portal.