The fire control panel connection is not possible or instable

The connection to Cerberus Portal is lost and inconsistent data is saved to the fire control panel.

  1. Only use the Siemens 'Cloud device' tool for informational purposes and not to connect to the Cloud. Instead select 'Connect' or 'Disconnect' / 'Log off'.


  1. Enter the following link in a supported web browser:
  1. Login to Cerberus Portal.
  1. In the navigation bar, select 'Sites'.
  1. Select a site from the list if multiple sites are operated.
  1. Select 'Connect'.
  1. Read the warning before proceeding. Select 'Save' to connect.
  • The tunnel is connected and the button changes to 'Disconnect'.
Type and source of hazard

If not connected within 10 seconds, check whether you are connected to the Siemens network.