The fire control panel connection is not possible or instable
The connection to Cerberus Portal is lost and inconsistent data is saved to the fire control panel.
- Only use the Siemens 'Cloud device' tool for informational purposes and not to connect to the Cloud. Instead select 'Connect' or 'Disconnect' / 'Log off'.
- Enter the following link in a supported web browser:
- Login to Cerberus Portal.
- In the navigation bar, select 'Sites'.
- Select a site from the list if multiple sites are operated.
- Select 'Connect'.
- Read the warning before proceeding. Select 'Save' to connect.
- The tunnel is connected and the button changes to 'Disconnect'.
Type and source of hazard
If not connected within 10 seconds, check whether you are connected to the Siemens network.