Terms of use for the Connect gateway at the connected site

You are solely responsible for the correct configuration, security and use of the Connect gateway after installation at the connected site, ensuring that the Connect gateway can connect with the service and that the content, integrity, security and accuracy of the data being transferred is correct, up-to-date and regularly monitored.

Software updates for Connect gateway

Siemens has sole discretion to push updates to Connect software, including any security patches, from its platform to each of your Connect gateways for services purchased by you in accordance with the terms specified in the Master Order Form. For native mobile application services, the update is provided to users through the Apple app store and Google Play store.

Third-party terms for use of service

This service may include third-party software services, including open-source software and/or commercial software that is distributed when accessing this service. Such third-party software may be subject to additional or different terms, license rights, or require certain notices by their licensors, which we are obliged to pass on to you as your licensor and to which you agree to abide. The corresponding license terms can be found in the service under About.

Support

Customer support can be contacted via the support request wizard at any time. Link: (https://support.industry.siemens.com/cs/ww/en/my).

Customer support operates during normal office hours, typically Monday through Friday, 8:00 am to 5:00 pm, excluding national and local holidays. Support is available in English and in the local language in most countries.