This means that the user uploaded a Desigo Optic 4.5 or older license file in their Desigo Optic 5.1.8 var/lic/ directory by new install or accidentally choosing wrong license file. Desigo Optic 4.5 or older licenses are not compatible with Desigo Optic 5 or newer, they will need to be upgraded to the new format. Contact your distributor/OEM to see what it would take to upgrade your license to a Desigo Optic 5.1.8 license if you don't have a Desigo Optic 5.1.8 license. To resolve this with a Desigo Optic 5.1.8 license, the user would follow the below steps.
- Go to the "lic" folder in the Desigo Optic directory. The path should look something like this but with your version and location Desigo Optic is installed in: C:\Program Files (x86)\Desigo Optic Framework\Desigo Optic Framework v5.1.8.812\var\lic
- Stop the Desigo Optic service and remove all the licenses
- Add the correct license in that folder OR start the Desigo Optic service
- Then upload the correct license via the Host > Licenses tab (need SU for this)
- This should resolve the license compatibility error.