This means the user uploaded multiple duplicate license files in their var/lic/ directory. To resolve this, the user would follow the below steps.

Option 1:

  1. In the Host, go to the Licenses tab and delete the license (need to do this with SU user)
  1. Then restart the Desigo Optic service and that should do it if the licenses are valid, if not look below

Option 2:

  1. Go to the "lic" folder in the Desigo Optic directory. The path should look something like this but with your version and location Desigo Optic is installed in: C:\Program Files (x86)\Desigo Optic Framework\Desigo Optic Framework v5.1.8.812\var\lic
  1. Stop the Desigo Optic service and remove all the licenses
  1. Add the correct license in that folder OR start the Desigo Optic service
  1. Then upload the correct license via the Host > Licenses tab (need SU for this)
  • This should resolve the duplicate license error.