CAUTION
Request IT assistance. Do not attempt to delete the device from the frontend.

Although normally the process to delete a device requires navigating to the gateway and selecting Delete from the frontend UI, doing so when migrating between partitions would cause a loss of data. To prevent this data loss, it is necessary to use backend API calls.

  • Ask an IT professional to remove your device from the partition via the backend method.
  • Once completed, you will add a new subscription.