You are solely responsible for the correct configuration, security and use of the hardware device after installation at the connected site, ensuring that the hardware device can connect with the service and that the content, integrity, security, and accuracy of the data being transferred is correct, up-to-date, and regularly monitored.
Firmware updates for hardware device
We publish firmware updates, including any security patches on the Siemens online support portal https://support.industry.siemens.com/cs/start?lc=en-WW
Firmware updates for PXC4, PXC5 and PXC7 automation stations are done via the ABT Site (using local or remote connection).
Third-party terms for use of service
This service may include third-party software services, including open-source software and/or commercial software that is distributed when accessing this service. Such third-party software may be subject to additional or different terms, license rights, or require certain notices by their licensors, which we are obliged to pass on to you as your licensor and to which you agree to abide. The corresponding license terms can be found in the service under About.
Service level agreement
Siemens will use commercially reasonable efforts to maintain the availability of the Cloud services. Contact your local Siemens representative for support requests.