Third Party Terms for Use of the Cloud Service
Software may contain third-party software, technology, and other materials, including open-source software, licensed by third parties under separate terms (“Third Party Terms”) which are specified in the “read me” files, header files, notice files, or similar files. Third Party Terms shall prevail with respect to the respective technology. If and to the extent required by Third Party Terms, Siemens will provide the source code for the respective technology upon written request and payment of any shipping charges by Customer.
High Risk Use
The Cloud Service is not designed to be used (i) for the operation of or within a High Risk System if the functioning of the High Risk System is dependent on the proper functioning of the Cloud Service and (ii) where the outcome from any processing of data through the use of the Cloud Service is beyond Siemens’ control. High Risk System means a device or system that requires enhanced safety functionalities such as fail-safe or fault-tolerant features to maintain a safe state where it is reasonably foreseeable that failure of the device or system could lead directly to death, personal injury, or catastrophic property damage. Customer shall refer to restrictions set forth in the Terms and Conditions.
Service Level Agreement
Siemens will use commercially reasonable efforts to maintain the availability of the Cloud Services. Contact your local Siemens representative for support requests.
Customer support can be contacted via the support request wizard at any time. Link:
Customer support operates during normal office hours, typically Monday through Friday, 8:00 am to 5:00 pm, excluding national and local holidays. Support is available in English and in the local language in most countries.