Terms of use for the hardware device at the connected site

You are solely responsible for the correct configuration, security and use of the hardware device after installation at the connected site, ensuring that the hardware device can connect with the service and that the content, integrity, security and accuracy of the data being transferred is correct, up-to-date, and regularly monitored.

Software updates for hardware device

Siemens has sole discretion to push hardware device updates, including any security patches, from its platform to each of your hardware devices that use services purchased by you in accordance with terms specified in the Master Order Form.

Third-party terms for use of service

This service may include third-party software services, including open-source software and/or commercial software that is distributed when accessing this service. Such third-party software may be subject to additional or different terms, license rights, or require certain notices by their licensors, which we are obliged to pass on to you as your licensor and to which you agree to abide. The corresponding license terms can be found in the service under About.


Customer support can be contacted via the support request wizard at any time. Link: (https://support.industry.siemens.com/cs/ww/en/my).

Customer support operates during normal office hours, typically Monday through Friday, 8:00 am to 5:00 pm, excluding national and local holidays. Support is available in English and in the local language in most countries.