You can create a work order in three different ways:

From fault details page

The Create work order button remains inactive if faults are in Resolved or False positive state.

  • You are on the Fault details page.
  1. Select Create work order.
  • The Create work order dialog displays.
  1. Select Create.

If the work order request is successful, the fault status changes from New to In progress and creates a work order id.

If the work order id is not received within 12 hours, a warning message prompts you to select Retry.

If the work order request is failed, the fault status changes from New to In progress and displays a notification to retry again.

From summary section

  • You are on the Fault details page.
  1. In Summary section, change the status of the fault from New to In progress.
  • The Change status dialog displays.
  1. (Optional) Select Create work order checkbox.
  1. Add a comment in the comment box.
  1. Select Change.

From faults and diagnostics page

  • You are on the Faults and diagnostics page.
  1. Select a fault from the list of faults.
  1. From the dropdown list of the Change status, change the status from New to In progress.
  • The Change status dialog displays.
  1. (Optional) Select Create work order checkbox.
  1. Add a comment in the comment box.
  1. Select Change.