An event can summarize messages concerning the same room within the building or the same incident. For each new message you have to select whether the message is processed in a new event or becomes part of an existing event. You must be authorized to process an event.

Current User of an Event

An event can only be processed by one user at a time in order to prevent competing operations. As soon as a user opens an event, this event is locked to prevent it being processed by other users.

Events in Pending State

An event switches from an In Progress to Pending state in the following situations:

  • The user finishes processing the event by closing the Rate Message window for events.
  • The user logs out.
  • The Supervisor unlocks this event with a forced release after the Operator was no longer able to continue processing or closing the event, for example because of a monitor failure.
  • A client crash has been taken place.
  • The server has been restarted.